What Should I Do If I See an Incorrect or Unrecognized Charge?

If you see a charge you don’t recognize or believe you were charged incorrectly, our Customer Success team can help investigate.

First, check how the charge appears

Charges from .RealEstate will appear on your credit card or bank statement as .RealEstate and include our phone number, 866.361.3029.

If the charge appears under a different merchant name, contact your credit card company or bank and ask them to provide the merchant’s name and phone number. You can then contact that merchant directly for assistance.

If the charge is from .RealEstate

If you believe you were charged incorrectly, charged more than once, or otherwise have a question about a .RealEstate charge, please contact our Customer Success team.

To help us research the charge, please provide:

• The date and amount of the charge
• The last four digits of the card that was charged
• A screenshot or copy of your credit card or bank statement showing the charge in question

For your security, please do not send your full credit card number or other sensitive financial information. You may redact unrelated transactions, account balances, and other personal information from your statement.

Once we receive this information, our team can review the charge and help determine what happened.

Please note that submitting a billing inquiry does not guarantee a refund. Refund eligibility is subject to .RealEstate’s applicable terms and policies.